Managing changes into the live environment is the purview of the Transition phase of the lifecycle and this Capability module focuses on the management aspects of this phase and involves the Change, Release, Evaluation and Testing processes within the service lifecycle. The aim is to ensure that releases are correctly managed into the organisation with the minimum of impact.

Lifecycle stream or Capability stream?
If you are familiar with the ITIL v2 certification scheme, you can translate Lifecycle and Capability into Service Manager and Practitioner. If you are unfamiliar with v2, Lifecycle courses are for those individuals working "on" ITSM implementation and Capability courses are for those individuals working "in" the daily process activities.

Credits
Successful candidates will be awarded 4 credits towards the ITIL Expert qualification.

Who Should Attend
The course is suitable for delegates who require a deep understanding of Release, Control and Validation processes and how they may be used to enhance the quality of IT service provision within an organisation but in particular is aimed at Release Managers, Test Managers and Change Managers.

Pre-requisites
Delegates must already hold the ITIL Foundation Certificate in IT Service Management. (The V3 Foundation or V2 Foundation plus Bridge Certificate)

Additional Costs
Prices shown are excluding VAT - there is also an additional exam fee of £110+VAT

COURSE OVERVIEW

During the course, you will obtain knowledge on:

The importance of Service Management as a practice concept and Service Transition Principals, Purpose and Objective

The Importance of ITIL Release, Control and Validation while providing service

How all the processes in the ITIL Release, Control and Validation interact with the other Service Lifecycle Processes.

The processes, activities, methods and functions used in each of the ITIL Release, Control and Validation processes.

How to use ITIL Release, Control and Validation processes, activities and functions to achieve operational excellence.

How to measure ITIL Release, Control and Validation

The importance of IT Security and its contributions to ITIL Release, Control and Validation

The Technology and implementation considerations surrounding ITIL Release, Control and Validation

Challenges, Critical Success Factors and Risks associated to ITIL Release, Control and Validation

There is plenty of opportunity to practice the application of these topics using a case study during the course. The course prepare delegates for the ITIL Capability examination in Release, Control and Validation. Successful candidates will be awarded 4 credits towards the ITIL Expert qualification.

COURSE TOPICS

INTRODUCTION
The importance of RCV in the context of the Service Lifecycle.

CHANGE MANAGEMENT

SERVICE ASSET AND CONFIGURATION MANAGEMENT

SERVICE VALIDATION AND TESTING

RELEASE AND DEPLOYMENT MANAGEMENT

REQUEST FULFILMENT

SERVICE EVALUATION

KNOWLEDGE MANAGEMENT

RCV ROLES AND RESPONSIBILITIES

TECHNOLOGY AND IMPLEMENTATION CONSIDERATIONS
Technology implementation as part of implementation. 
Special technology functions and features related to RCV practices.

APMG EXAMINATION PROCESS EXPLAINED
Hints and tips on Passing the examinations
Typical examination Scenarios and Questions
Mock Examination papers

Delegates will need to bring Photographic ID to show the Invigilator before the exam can be taken

EXAMINATIONS & PRE-COURSE WORK
It is strongly recommended that you complete at least 21 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL Service Management Practice core guidance publications. Pre-course material will be sent 4-6 weeks before the course starts.

The course features a 90 minute closed book multiple choice exam, which takes places on the last afternoon of the course.