The first of the lifecycles within the ITIL v3 good practice framework, this course covers the process and activities associated with this phase including Strategy Generation, Portfolio Management, Demand Management and Financial Management.

Service Strategy looks at how both internal and external service providers can better align service offerings with the customer and the business by first and foremost better understanding their needs and requirements.

Credits
Successful candidates will be awarded 3 credits towards the ITIL Expert qualification.

Who Should Attend
The course is suitable for individuals who require a deeper understanding of the Service Strategy stage of the Service Lifecycle and work on this process within their ITSM role, offering a natural career development path for anyone who already holds the ITIL Foundation Certificate.

Pre-requisites
Delegates must already hold the ITIL Foundation Certificate in IT Service Management. (The V3 Foundation or V2 Foundation plus Bridge Certificate)

Additional Costs
Prices shown are excluding VAT - there is also an additional exam fee of £110+VAT

COURSE OVERVIEW

During the course, you will obtain knowledge on:

The importance of Service Management as a Practice concept & Service Strategy Principles, Purpose & Objectives

How all ITIL Service Strategy processes interact with other Service Lifecycle Processes

The sub-processes, activities, methods and functions used in each of the ITIL Service Strategy Processes, and how to use them to achieve operational excellence.

How to measure ITIL Service Strategy

The Technology and implementation considerations surrounding ITIL Service Strategy

Challenges, Critical Success Factors and Risks associated to ITIL Service Strategy

There is plenty of opportunity to practice the application of these topics using a case study during the course.

COURSE TOPICS

INTRODUCTION TO SERVICE STRATEGY
The concepts and terminology in the field of Service Strategy.

SERVICE STRATGEY PRINCIPLES

SERVICE STRATEGY PROCESSES

SERVICE STRATEGY TECHNOLOGY RELATED ACTIVITIES

ORGANISING FOR SERVICE STRATEGY

TECHNOLOGY CONSIDERATIONS

IMPLEMENTATION AND IMPROVEMENT OF SERVICE STRATEGY

APMG EXAMINATION PROCESS EXPLAINED
Hints and tips on Passing the examinations
Typical examination Scenarios and Questions
Mock Examination papers

Delegates will need to bring Photographic ID to show the Invigilator before the exam can be taken

EXAMINATIONS & PRE-COURSE WORK
It is strongly recommended that you complete at least 21 hours of personal study before the course by reviewing the syllabus and relevant books in preparation for the examination. Pre-course material will be sent 4-6 weeks before the course starts.

The course consists of 3 days of training, with the 90 minutes closed book exam being sat on the morning of the 4th day.