After a service has been designed it needs to be moved from design into the live environment. This is achieved through the implementation of transitioning.

Service Transition covers the management of Change, Release and Deployment, Testing and Validation and Evaluation as major topic areas. It is concerned with ensuring that changes are implemented right first time, every time with the minimum impact on the organisation.

Credits
Successful candidates will be awarded 3 credits towards the ITIL Expert qualification.

Who Should Attend
The course is suitable for individuals who require a deeper understanding of the Service Transition stage of the Service Lifecycle or performs this role as part of their ITSM role. ST also offers a natural career development path for people who already hold the ITIL Foundation Certificate.

Pre-requisites
Delegates are required to hold the ITIL Foundation Certificate in IT Service Management or v2 to v3 bridge equivalent.

Additional Costs
Prices shown are excluding VAT - there is also an additional exam fee of £110+VAT

COURSE OVERVIEW

During the course, you will obtain knowledge on:

The importance of Service Management as a Practice concept & Service Transition Principles, Purpose & Objectives

How all ITIL Service Transition processes interact with other Service Lifecycle Processes

The sub-processes, activities, methods and functions used in each of the ITIL Service Transition Processes, and how to use them to achieve operational excellence

How to measure ITIL Service Transition

The Technology and implementation considerations surrounding ITIL Service Transition

Challenges, Critical Success Factors and Risks associated to ITIL Service Transition

There is plenty of opportunity to practice the application of these topics using a case study during the course

COURSE TOPICS

INTRODUCTION TO SERVICE TRANSITION
Introduction to the concepts and terminology in the field of Service Management and the main goals and objectives of Service Transition

SERVICE TRANSITION PRINCIPLES

SERVICE TRANSITION PROCESSES
The managerial and supervisory aspects of Service Transition

SERVICE TRANSITION RELATED ACTIVITIES
This unit provides a high level view of the communications and stakeholder management activities which support Service Transition.

ORGANISING FOR SERVICE TRANSITION
The roles and responsibilities appropriate within Service Transition and the Service Transition focussed capabilities. Possible Service Transition organisational structures and their applicability to different circumstances.

TECHNOLOGY CONSIDERATIONS

IMPLEMENTATION AND IMPROVEMENT OF SERVICE TRANSITION

APMG EXAMINATION PROCESS EXPLAINED
Hints and tips on Passing the examinations
Typical examination Scenarios and Questions
Mock Examination papers

Delegates will need to bring Photographic ID to show the Invigilator before the exam can be taken